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Frequently Asked Questions

Before reaching out to us, please check our FAQ’s, as your answer may be in our FAQ’s. 

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of our website, please contact 100xhospitality Guest Services. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.


Due to a scheduling conflict, Chris Stapleton’s All-American Road Show date at Maine Savings Amphitheater in Bangor, ME has moved from Thursday, July 6 to Friday, July 7. All previously purchased tickets for the original date will be honored. For those unable to attend the rescheduled date, please contact your point of purchase by Sunday, March 5th.

Do I need to be vaccinated for Covid-19 to purchase a VIP ticket and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website where you plan to or have purchased tickets.

How do I place my order?

All Single Barrel VIP Experience and Small Batch VIP Experience tickets must be purchased online. VIP Tickets will be available for Pre-Sale starting Tuesday, February 7th at 10 AM local venue time though 10 PM local venue time.  You will need a Pre-Sale Code in order to access.  After you click “purchase” next to your desired package of choice, you will be directed to our ticketing partners and will need to enter your Pre-Sale Code in order to make and finalize your order.
VIP tickets will be made available to the public on Friday, February 10th at 10 AM local venue time.  After you click “purchase” next to your desired package of choice, you will be directed to our ticketing partners to make and finalize your order.

How do I get my tickets?

Please note you will be receiving your electronic or will call tickets 72 hours prior to the event you have purchased VIP tickets for.

Do the Single Barrel VIP Experience and Small Batch VIP Experience have an age restriction?

The age policy varies by venue, but most shows are open to all ages. Please check your local venue’s website for more information.

Can I choose either a Premium Reserved seat or General Admission ticket during checkout for the Single Barrel VIP Experience?

Guests will have the opportunity to select a premium reserved Seat or GA Pit/ Floor ticket where available.

What is a General Admission ticket?

General Admission (GA) are tickets with no seats assigned to them. Some GA tickets, like those included in the Single Barrel Experience are GA PIT/ FLOOR which are closest to the stage, or in the Small Batch Experience, GA LAWN which is the lawn that is behind the seats in the amphitheater. Our VIP tickets include early entry to the venue which allows GA guests to have first access to the floor or lawn.

What is a Premium Reserved ticket?

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

How do I receive my merchandise?

All merchandise must be picked up on-site at the local venue. 100x will make this easy for you at the venue check-in as well as provide further instructions via email in the days leading up to your event. Please note we cannot ship merchandise before or after the event.

What time should I show up to the venue to enjoy the ‘78 Pre-Show Lounge and Interactive Experience?

A few days before the event we will email you specific instructions and detailed information regarding location and time of check-in. These times may vary per show depending on the artist and venue schedules.

Is parking included with my VIP ticket purchase?

Parking is not included with the VIP ticket. Please check your local venue’s website for all parking details.

If I purchase a platinum ticket, is that the same as a VIP?

Platinum Tickets are not VIP Tickets. Platinum tickets do not include access to VIP areas at the venue. Please be mindful when completing your purchase, and be sure to filter on the ticket provider’s website so you purchase the correct VIP package.

Can I acquire Accessible Seating as a part of the VIP Program?

Availability and type of accessible seating tickets will vary based on each venue’s policies. If you would like to inquire about Accessible Seating as part of the VIP program, please  contact 100xhospitality Guest Services  immediately after purchase. We will go over all available options. Be sure to include the event name and your order number when emailing.

Can I use my 100X package for a promotional giveaway?

No. Please see our purchase policy for more details.

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